Customer Experience Strategies

When it comes to understanding how to optimise people's satisfaction with your brand experience, the challenge is to explore what matters to consumers; how they judge that experience; and determine how to create positive memorable experiences for customers that uplift their perceptions and satisfaction.


We work with brands like Heathrow, Dufry (World Duty Free), Carnival, Bobbi Brown and Jo Malone to help unravel what makes a great Customer Experience. 


We have specialist expertise in the Travel, Retail and Leisure sectors, using a range of online, digital and face-to-face methodologies; including Virtual Groups, IDIs, Consumer Workshops, Mobile Ethnography, Mystery Shopping and In the Moment Interviews. 

To find out what else we do or ask for some advice, give us a call. We're always happy to talk and share ideas.